Refund Policy
Last updated September 2026
14-day refund window
If a one-time-purchase product genuinely doesn't work as described on its product page, email us within 14 days of purchase and we'll either help you fix the issue or refund the purchase — whichever you'd rather have.
What isn't covered
Refunds don't cover a change of mind after the license key has been activated on a live site, compatibility issues with third-party plugins/themes/hosting that the product page didn't claim to support, or a "not what I expected" request with no underlying defect. We'd still rather hear about it — most of these are solvable with a quick support reply.
Subscription products
For subscription products (where stated on the product page), you can cancel at any time and won't be billed for the next period. We don't prorate a refund for the remainder of an already-paid period.
How to request a refund
Email hello@azvian.com with your order number and what went wrong. We aim to respond within 2 business days.